Policy Center
Privacy Policy
We are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
Last updated: September 1, 2025Effective date: September 1, 2025
1. Information We Collect
Personal Identification Information
- Name and contact information (name, email address, phone number)
- Account credentials (email address, encrypted password)
Transaction Information
- Order history and purchase records
- Payment information (processed securely through Stripe, we do not store full credit card details)
- Shipping and billing addresses
Automatically Collected Information
- IP address, browser type, and device information
- Website usage data and page access logs
- Cookies and similar tracking technologies
2. How We Use Your Information
Order Processing & Fulfillment
- Process and fulfill your orders
- Arrange product shipping and logistics
- Provide order status updates
Customer Service & Support
- Respond to inquiries and provide technical support
- Handle returns and after-sales service
- Resolve account-related issues
Marketing & Communications
- Send product updates and promotional information (with your consent)
- Provide personalized product recommendations
- Invite participation in customer satisfaction surveys
Website Improvement & Analytics
- Analyze website usage patterns and user behavior
- Improve website functionality and user experience
- Monitor security and prevent fraud
3. Information Sharing & Disclosure
Service Providers
- Payment processing (Stripe) for secure transactions
- Logistics partners for delivery
- Cloud services and data storage providers
Business Purposes
- Fulfilling orders and providing services
- Complying with legal obligations
- Preventing fraud and maintaining security
Information Not Shared
- We do not sell or rent your personal information without explicit consent
- We do not share information beyond what is necessary to provide services
4. Data Protection & Security
Security Measures
- SSL encryption for data transmission
- Access control and permission management
- Data backup and recovery plans
- Regular security audits and monitoring
Data Retention
- Account information: retained while account is active
- Transaction records: retained for 7 years for legal and audit purposes
- Marketing data: deleted upon request or unsubscribe
5. Your Rights
Access & Correction
- Right to access your personal information
- Correct inaccurate or incomplete information
- Export a copy of your data
Restrict & Delete
- Restrict processing of your personal information
- Delete your personal information (where legally permitted)
- Opt-out of marketing communications
6. Contact Us
Privacy Inquiries
If you have any questions or requests regarding this privacy policy, please contact our privacy team.
+64 22 6767 887
support@aotealink.com
We will respond to your privacy request within 2 business days