Shipping Policy
We provide fast and reliable shipping services for B2B customers in New Zealand. Learn about our shipping coverage, timeframes and cost details.
1. Service Coverage
New Zealand Nationwide
- North Island: Auckland, Wellington, Hamilton and major cities
- South Island: Christchurch, Dunedin, Queenstown and major cities
- Remote areas: Available with additional fees and time
- Free shipping: Orders over $500 NZD
2. Delivery Timeframes
Standard Delivery Schedule
1-2 business days
After payment confirmation
2-3 business days
Major city areas
Special Circumstances
- Remote areas may require additional 1-3 business days
- Delivery times may be extended during holidays
- Large items or special products may require additional arrangements
- Severe weather or force majeure may affect delivery
3. Shipping Cost Calculation
New Zealand Shipping Rates
Cost Calculation Factors
Weight & Size
Basic billing standard
Delivery Distance
Regional pricing
Delivery Speed
Time requirements
Insurance Service
Cargo protection
4. Packaging & Handling
Professional Packaging Standards
- Shockproof foam material protection
- Waterproof packaging bag sealing
- Sturdy cardboard boxes and tape reinforcement
- Fragile labels and orientation markings
Special Item Handling
- Battery products: Compliant with hazardous goods regulations
- Large items: Specialized packaging and transport
- Precision electronics: Anti-static packaging materials
- Warranty information: Included with packaging
Eco-Friendly Packaging Initiative
We are committed to sustainability, using recyclable and eco-friendly materials for packaging to reduce environmental impact.
Recyclable Materials
Biodegradable
Minimal Packaging
5. Order Tracking Service
Tracking Service Process
Order Confirmation
Receive order confirmation email with order number
Shipping Notification
Receive tracking number after item ships
Real-time Tracking
Track shipping status with tracking number
Delivery Confirmation
Receive delivery completion confirmation
SMS Notifications
Automatic SMS alerts for key milestones
Email Updates
Detailed shipping status email notifications
Online Tracking
24/7 online tracking system access
6. Shipping Inquiries
If you have any shipping questions or need special arrangements, please contact us:
Shipping Hotline
+64 9 4181998
Logistics Email
info@aotealink.com
Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (NZST)
Urgent shipping issues: 24/7 online support
This shipping policy is governed by New Zealand law. Delivery times and costs may be adjusted based on actual circumstances.
We reserve the right to adjust delivery arrangements due to force majeure factors.